Refund policy

We want you to have full confidence when shopping with PerkyPod and be 100% happy with your purchase!

Faulty products

If there is any problem, major or minor, with your PerkyPod we will be just as devastated as you are! Please advise us within a reasonable period of time if you have any concerns.

We will work with you to address all issues. Our goal will be to arrive at a mutually agreeable solution as soon as possible, whether that be compensation, repair, parts replacement, or exchange.

Please be assured we will cover the cost of freight for replacement parts or whole PerkyPods to you. 

Change of mind

If you change your mind or simply wish to return your PerkyPod, you're welcome to do so for a full refund (less shipping costs). The only conditions are as follows:

1. All returns must be unused and in their original condition (including all original protective packaging).
2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
3. The original shipping costs to you are not refunded.

If you return an item without its original packaging or not in perfect, unused condition, we reserve the right to deduct a reasonable amount from your refund.

For further enquiries about returns please email info@perkypod.com.au to organise!

For the legal specifics, please click here.

Missing deliveries 

We rely on courier tracking and proof of delivery records. If you believe an item has been mis-delivered, please notify us within 48 hours for investigation.

• If the parcel was lost in transit, we will assist in lodging a claim with the courier. Compensation is subject to the courier’s policy and may involve a refund or replacement from PerkyPod per customer preference.
• If there is proof of delivery at the correct address, responsibility lies with the customer. PerkyPod will assist by providing all relevant information to assist you in filing an investigation with your local delivery office (and police department if theft is a concern).
• If the courier denies the claim unfairly, we recommend escalating the issue to the postal ombudsman or a small claims court.